FAQ
Most Frequently Asked
Your prices are significantly lower than others in the market. How do you maintain product quality?
We keep our prices competitive by minimizing our markups compared to our competitors and cutting out the middleman by manufacturing our products ourselves. Our aim is to make four-wheel driving more accessible to enthusiasts like ourselves. When we entered the market, we noticed the high costs associated with essential equipment, which limited access to this fantastic Australian pastime. Our commitment to providing affordable options without compromising on quality allows more customers to enjoy the thrill of four-wheel driving.
How can I get my purchase fitted?
We provide some limited installation support in some cases but we always recommend getting your product fitted by a professional. Any good mechanic should be able to fit our products. We maintain a list of recommended fitters here.
What do your recommended fitters charge?
The recommended fitters on our list are businesses that are separate to Bossco 4x4. If you want to check what they charge to fit our products then you would need to contact them.
How do I book to get something fitted by Bossco?
You can book for fitment in our workshop by buying your product on our website and then calling us with your order number to arrange fitment. The fitment charge is separate and payable upon completion of the job. You may be asked to pay a deposit to hold your spot. Terms and Conditions apply.
What is Delivery To Depot?
Delivery to depot gives you the option to have your item delivered to the courier company's depot as close to you as practically possible. Your purchase will then be securely held there for you to collect it. This option costs less than delivery to your door in many cases because delivery to your door incurs residential deivery surcharges such as a tailgate lift whereas delivery to depot does not. We know you've got a big 4WD that can transport it home so let's see what it's made of!
Ordering
Will this product fit my vehicle?
We provide vehicle specific information on our product pages. If your vehicle is not listed in the vehicle specifics, the product will not fit your vehicle.
I can't find any products for my car on your website. Do you have this product for my vehicle?
Our goal is to make our full range available for hassle-free purchase directly through our website. If products are not listed on our site, unfortunately, we do not supply products for your vehicle.
Can I pick up my order?
Certainly! You can select the "pick up" option during checkout, and your order will be ready for pickup from our Prestons HQ within 1-2 business days.
Is this item currently in stock?
If an item is listed as in-stock on our website, it means it is available at our Prestons NSW warehouse. For items not in stock, they may temporarily disappear from the site until restocked or be listed as backorder. Backorder items can be purchased, but shipping will occur once stock is received.
Shipping, Returns and Exchanges
How much will shipping cost?
To provide you with an estimate, we offer a shipping calculator on each product page. Simply input the desired quantity and your postcode, and it will fetch the cheapest shipping cost directly from the carrier, a fully accurate shipping price will be displayed at checkout based on your full address.
Can you ask the courier to leave the item at a specific location?
While we can include delivery instructions on the label, we cannot guarantee that the courier will follow them. Our standard procedure is to ship products with Authority To Leave (ATL), allowing the courier to leave the product in a safe place as they see fit.
Can I return a product if there's an issue?
We strive to provide the best assistance if any issues arise with our products. Depending on the situation, we may offer an exchange, replacement part, repair, or refund. Returns are always accepted in exchange for a refund if the product has a fault which is not the result of misuse or negligence. Please refer to our full policy for more detailed information. Our return policy complies with all the provisions of the Australian Consumer Law (ACL).
Do you offer warranty on your products?
All Bossco products come with a 12-month warranty, except for our Roller Shutters, which have a 24-month warranty from the date of purchase. Warranty coverage does not extend to products that have been incorrectly installed or misused. For non-Bossco products, we may assist you in claiming the manufacturer's warranty. Our warranty is in addition to any rights you may have under the Australian Consumer Law (ACL).
How do I return a product?
If you wish to initiate a return, please contact us as soon as possible. We will guide you through the process and provide you with an RMA (Return Merchandise Authorization) number to include on the package. Please refer to our full policy for more detailed information. Our return policy complies with all the provisions of the Australian Consumer Law (ACL).
Installations and Service
Where can I find instructions for your products?
We highly recommend professional installation for optimal safety and convenience. Our instructions, where provided, are tailored to professional installers who have expertise in fitting and understand vehicle-specific nuances. We also offer install support which is also tailored to professional installers. If you are uncertain about the installation process, we recommend booking for fitting at our premises or consulting one of our recommended installers or your preferred local mechanic or bars and racks store. Where instructions exist for the product they can be found in the instructions repository.
Do you offer installation services?
Yes, we are happy to assist with the installation of our products. Additional installation costs apply, which are payable upon completion of the job. If you wish to have us perform the installation, please purchase the product and select "Pick Up" during checkout so we don't ship it out. Contact us with your order number to obtain the final fitting price and schedule a booking. Please note that our physical location is at our Prestons HQ in Sydney. For customers outside NSW, we can usually recommend installers in your state.
My item seems to be missing a part.
If it appears that a part is missing from your shipment, please reach out to us immediately via the Support Hub. Provide a single photo of everything you have received laid out in an organized manner along with your order number, and we will assist you promptly.
My item seems to have an extra part.
Sometimes, we include additional components to account for common instances where customers misplace or lose certain parts. These extras may also be suitable for slightly different vehicle variations or specific installation circumstances. Rather than charging for individual replacements, we prefer to provide a comprehensive kit that covers these possibilities. Rest assured, we've got you covered to ensure a successful installation without any additional costs.
Is installation included in the price?
Installation is an additional cost, payable upon completion of the job. Our installers work diligently to ensure that the highest level of workmanship is maintained, and their effort deserves fair compensation. To obtain a ballpark installation estimate, please contact us with your vehicle's registration number and the product code you are interested in.
Where are your products made?
We design our products in-house and manufacture them in China to our stringent specifications. Each product undergoes a thorough design process to eliminate potential issues and ensure exceptional quality. This approach enables us to offer high-quality products at an affordable price. China is the world's manufacturing giant, and there are factories upon factories producing almost identical products but to differing quality standards. Although other retailers may source similar-looking products from different factories in China, we cannot guarantee compatibility, design improvements, or adherence to our quality standards.
I don't live near your Prestons HQ, but I want professional fitting. Can you recommend a fitter?
Yes, we maintain a list of recommended fitters on our website. We are continually seeking to expand this list, so if you know of a reliable fitter in your local area, please inform us.
I want to stock your products in my store. How can I do that?
We are always interested in partnering with more stockists across Australia. To get started, please complete the wholesale account registrationย form on our website.
I noticed some items listed as runout or seconds. Does this mean they are of lower quality?
When an item is listed as "runout," it indicates that we will not restock it. We sell the remaining stock and mark it as runout to inform customers that once stock runs out, the item will no longer be available, and support may be limited. Items listed as "seconds" are discounted due to minor cosmetic blemishes or imperfections. While these items are still suitable for their intended purpose, we recommend physically inspecting them. Our goal is to be transparent, and we encourage customers to visit us during our opening hours for firsthand assessment. Both runout and seconds items are covered by the Consumer Guarantees under the Australian Consumer Law. No additional warranties are offered.
How do I contact your customer support team?
You can contact our customer support team via our Support Hub, by email at sales@bosscoauto.com.au or by phone at 02 8729 6777. Our team is available between 9am and 5pm Sydney time from Monday to Friday and will be happy to assist you with any questions or concerns you may have.
What are your opening hours?
Our Prestons showroom is open to the public between 9am and 5pm Monday to Friday.
Get in touch
Have questions about your order, or a general enquiry?