Shipping policy

Delivery Fees

Your delivery fee will vary depending on the size, weight, and location of the products you choose to purchase as well as your chosen delivery location. Your delivery fee will be calculated and displayed when you checkout before you purchase your products.

We do our best to send items with Auhority to Leave, however, the courier may still require a signature from the purchaser or authorized person at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left, and the parcel will be redirected to the nearest Courier depot. It will then be the responsibility of the purchaser to collect the goods from the designated depot within 2 business days or arrange re-delivery at their expense.

Bosscoauto recommends all deliveries be shipped to an address that is attended during business hours, whether it is a home, work, or other address, to minimize any redelivery delays and/or fees.

P.O. Boxes and Parcel Lockers

We do not send items to PO Boxes or Freight forwarders. We do not ship internationally.

Shipping Delivery Information

Delivery Location	Estimated Delivery Times
Metro NSW VIC QLD TAS SA	2-5 Business Days
Regional NSW VIC QLD TAS SA	4-6 Business Days
WA & NT	4-8 Business Days
Large or Bulky Goods	6-15 Business Days

PLEASE NOTE – Timeframe estimates are from when the parcel is sent. These are ionly estimated, not guaranteed and do not include delays outside our control.

Missing Parcels

In the event that your parcel is held up or lost, it may take up to three weeks to receive an answer from the Courier Investigation Team. Unfortunately, these timeframes are uncontrollable, and we will do our best to rectify the issue ASAP.

For all 'change of mind' refunds, Bosscoauto may choose to deduct a 10% restocking fee from the amount refunded. 

If these requirements are not satisfied, Bosscoauto reserves the right not to offer an exchange voucher or refund for change of mind returns.

Incorrect Information

Once your order has been placed, no changes are able to be made. Please double-check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to the sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered, including the shipping address, is correct.

If you find that you have entered incorrect shipping information by mistake then you MUST call us on 02 8729 6777 within a maximum of 30 minutes after  placing your order or, if your order was placed outside of business hours, no earlier than 8:30am and no later than 9am on the business day immediately following your order. When you call you MUST supply us with your Invoice Number. No request to change the address except by the aforementioned method and within the aforementioned timeframes will be acted upon. If we receive a request by the aforementioned method then we will attempt to change the destination but it's highly unlikely that it will be possible.